Technical Support Analyst

Search Number	# ITS#100
Currently, Albertus Magnus College requires its employees and students to be fully vaccinated against COVID-19

Category	Staff

Type	Full-Time

Campus	New Haven

Overview	The position, which seeks a service-oriented and self-motivated professional, provides technical support to the College’s students, staff, and faculty; maintains, monitors, and supports the College’s computer systems and classroom technologies; and collaborates with team members across all departments to assist with their technical requirements and to solve complex technical issues.

About Albertus Magnus College	Albertus Magnus College thrives as a diverse and dynamic institution serving 1,500 students in three distinct degree programs: traditional undergraduate, accelerated adult undergraduate and master’s degrees. Through its liberal arts and professional educational offerings and its long- standing excellence in student-centered, values-based education, Albertus Magnus College is a shining example of modern day education. The Albertus campus provides a distinctive environment for students, faculty and staff. The College’s 50-acre, park-like campus, within walking distance to downtown New Haven, is located in one of the city’s most distinguished residential neighborhoods, Prospect Hill, which features both early 20th century mansions and modern architectural gems. Numerous academic, student services, and athletic facilities grace the campus, which serve as an attraction to prospective students. The Mission Statement of Albertus Magnus College is to provide men and women with an education that promotes the search for truth in all its dimensions and is practical in its application.

About Albertus Magnus College

Albertus Magnus College thrives as a diverse and dynamic institution serving 1,500 students in three distinct degree programs: traditional undergraduate, accelerated adult undergraduate and master’s degrees. Through its liberal arts and professional educational offerings and its long- standing excellence in student-centered, values-based education, Albertus Magnus College is a shining example of modern day education. The Albertus campus provides a distinctive environment for students, faculty and staff. The College’s 50-acre, park-like campus, within walking distance to downtown New Haven, is located in one of the city’s most distinguished residential neighborhoods, Prospect Hill, which features both early 20th century mansions and modern architectural gems. Numerous academic, student services, and athletic facilities grace the campus, which serve as an attraction to prospective students. The Mission Statement of Albertus Magnus College is to provide men and women with an education that promotes the search for truth in all its dimensions and is practical in its application.

Essential Functions	Install and configure software, printers, and computers; deploy large computer configuration updates through imaging system Assist students, faculty and staff with technical problems; troubleshoot and resolve software and/or hardware problems encountered by patrons Provide help desk support by phone, email, chat, or in-person Administer new-user processes, establish email and active directory accounts, and assist with password or login issues Maintain procedures and reports related to the technical support of the College community Participate in departmental meetings and provide insight into technical challenges and opportunities for improvement

Essential Functions

Install and configure software, printers, and computers; deploy large computer configuration updates through imaging system
Assist students, faculty and staff with technical problems; troubleshoot and resolve software and/or hardware problems encountered by patrons
Provide help desk support by phone, email, chat, or in-person
Administer new-user processes, establish email and active directory accounts, and assist with password or login issues
Maintain procedures and reports related to the technical support of the College community
Participate in departmental meetings and provide insight into technical challenges and opportunities for improvement

Qualifications	Bachelor degree in computer science or a related field preferred At least one year working in an information technology services function of an academic institution, non-profit organization, or commercial business operation, providing technical and customer support services.

Knowledge \| Skills \| Abilities	Working knowledge and expertise with a variety of hardware, software, and applications, including Microsoft Windows and/or similar client operating systems, Microsoft Office and/or similar productivity suites, and Google Apps suite and/or similar email and communications tools Experience studying and trouble-shooting complicated problems, identifying solutions, and seeing projects through to completion Highly professional, customer-oriented, able to manage time, and effectively prioritize numerous project and task demands, with strong interpersonal skills, ability to work both independently and as part of a team, and solid communication capabilities

Knowledge | Skills | Abilities

Working knowledge and expertise with a variety of hardware, software, and applications, including Microsoft Windows and/or similar client operating systems, Microsoft Office and/or similar productivity suites, and Google Apps suite and/or similar email and communications tools
Experience studying and trouble-shooting complicated problems, identifying solutions, and seeing projects through to completion
Highly professional, customer-oriented, able to manage time, and effectively prioritize numerous project and task demands, with strong interpersonal skills, ability to work both independently and as part of a team, and solid communication capabilities

Special Work Schedule Requirements	Partially desk work in an office environment and partially installation and configuration work in the field, including visits to satellite campus locations. Involves lifting of computer and audio/visual equipment. Schedule of work may include some evenings and weekends to cover special events.

To Apply	Qualified applicants should submit a cover letter, current resume, and contact information for three professional references as one document electronically to hr@albertus.edu. Please reference search ITS#100 in subject line.

Albertus Magnus College has a strong commitment to the principles and practices of diversity throughout the College community. Albertus Magnus College is an equal opportunity employer and invites all qualified applicants to consider this opportunity and to apply.

Albertus Magnus College is an Equal Opportunity Employer

It is the policy of Albertus Magnus College to comply with applicable federal and state laws regarding equal employment opportunity for all qualified persons so as to prohibit unlawful discrimination and harassment against any employee, intern or applicant for employment because of race, color, religion, sex, pregnancy, age, national origin or ancestry, physical or mental disability, genetic information, veteran status, transgender status, gender identity or expression, sexual orientation, or any other consideration protected by federal, state or local law. Albertus Magnus College promotes the full realization of equal employment opportunity throughout the College. The College forbids all forms of illegal discrimination, harassment or retaliation.