The Information Technology Services (ITS) department at Albertus Magnus College strives to stay ahead of the constantly evolving role of technology in education by focusing on instructional technology. ITS provides access and support services covering use of Google email and the suite of Google Apps, the myAlbertus portal, eLearning, and ePortfolio, as well as specialized software for multimedia uses, data analysis, and web applications. Through new student orientation sessions, targeted workshops, walk-in clinics, and phone and email support, the primary goal of ITS is to help students and faculty develop the technology literacy skills required to succeed in the 21st Century.
Technology Resource Tutors are service to accommodate both walk-in requests and scheduled support sessions. These students are an important part of support for student and faculty IT needs. Using the tutoring model in use at the Albertus Writing Center, students, faculty and staff can benefit from walk-in services at the Rosary Learning Lab or alternatively they can schedule an individual training session relating to their specific needs. Walk-in services are offered on a first-come, first served basis and are dependent on staff availability; individual sessions can be scheduled in advance with a Lab employee.
The Tech Tutor service enables students who want help with technology to have a place for active support, while also allowing more advanced computer users to continue to develop their skills with the various software provided in the Lab. Faculty are able to refer students who demonstrate difficulty with using technology to the Tutors where they can receive support and training in order to foster continued academic success. This helps to reduce the barriers to academic success that can affect students who would like to improve their skills in the domain of technology literacy.